Refund policy

Returns & Exchanges

Yardlow & Sons accepts returns and exchanges within 30 days of delivery on eligible unworn boots.

Return eligibility

Items must be unworn, unwashed, undamaged, and in original condition.
Original packaging, tags, dust bags, and included accessories must be returned where provided.
Items marked final sale are not eligible for return or exchange.

How to start a return or exchange

Email support@yardlowandsons.com within 30 days of delivery. Include your order number, the product name, and whether you want a return or exchange.

Return shipping

Customer-paid return shipping applies unless our published policy or customer care team confirms otherwise for a damaged, defective, or incorrect item.

Refund timing

Refunds are issued to the original payment method after the returned item is received and inspected. Please allow up to 5 business days after inspection for the refund to be processed, plus any additional time required by your bank or payment provider.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, email support@yardlowandsons.com within 7 days of delivery with your order number and photos. We will help resolve it.